FAQ
ORDERS AND DELIVERY
When will I receive my ordered products?
Orders are usually delivered within three business days of payment on the website. During the holiday season, the waiting time for delivery may be longer, as we inform you on our website.
What shipping methods are available to choose from?
We cooperate with Fedex and InPost*, which offers deliveries by courier and to Paczkomaty24 . One of the delivery methods is also personal collection from our office at ul. Palisadowa 20/22 in Warsaw.
Is it possible to buy coffee at ul. Palisadowa 20/22, where the company's headquarters is located?
Yes, but in the process of working with coffee, we want the beans to be roasted as freshly as possible to maintain their highest quality. Therefore, not all coffees will always be in stock at a given moment. We therefore suggest that you place an order through our website and select the "personal collection" option there.
The coffees we offer can also be purchased at our Pop-Up at BioBazar at ul. Żelazna 51/53 in Warsaw.
How much does shipping cost?
Shipping costs PLN 15.00. We offer free shipping for purchases over PLN 100.
COFFEE SUBSCRIPTION
What is a coffee subscription?
A coffee subscription is a kind of subscription , thanks to which you receive a previously selected coffee (beans or appropriately ground, according to the order placed) directly to your home every month. It is often chosen by people who do not want to waste time shopping in stationary coffee shops in Warsaw or other cities.
How long can I order a coffee subscription for?
You can order a subscription at JAVA Coffee for any period of time, in both cases you do not incur shipping costs. You can cancel the subscription at any time during its duration.
This form is a great idea not only for individual customers, but also for companies. By purchasing a subscription, you can be sure that employees have access to their favorite coffee every day.
COM - coffee of the month subscription
We created this subscription to regularly surprise you with new, interesting seeds.
Every month we select beans from around the world, test them, roast them and deliver them directly to your door.
These are exclusively 100% Arabica from the Specialty Coffee segment. Each coffee has a unique character of the place where it is grown and the way the beans are processed, which has a huge impact on its taste.
How to start a COM subscription
You can start your COM subscription from JAVA Coffee Roasters today. We guarantee you won't be disappointed. It's always 100% Arabica from the Specialty Coffee segment. Each coffee has a unique character of the place where it is grown and the way the beans are processed, which has a huge impact on its taste.
Coffee of the Month is available in two roast profiles : light / drip coffee (a roast level we recommend for brewing using alternative methods) or dark roast / espresso (we recommend for pressure coffee machines, automatic coffee makers and moka pots).
PLAN YOUR COFFEE subscription
This type of subscription gives you a guarantee that you will receive a pack of your favorite beans from the permanent offer of JAVA Coffee Roasters , which you choose yourself when ordering a subscription. Don't worry, we know very well that tastes change, so during the term of your subscription, you can easily make changes to it.
Subscription Modifications and Changes
It is possible to change your subscription plan* during its duration. At the end of each month, you will receive an email from us reminding you of the upcoming shipment, informing you that this is the last moment to make changes to it.
You can correct your upcoming order at any time:
1) change shipping details - change address/phone number
2) You can also "gift" the selected order to another person by entering their address details
3) add, remove or replace products *
4) pause or cancel your subscription
5) check the schedule of future orders
7) change the frequency of receiving orders *
*only with the PLAN YOUR COFFEE option
You can also add a product from the store to your subscription order.
ORDERS AND DISCOUNT CODES
I have a problem with my order. What can I do?
In this case, please send us a message via the contact form on the website or call us at: +48 22 299 62 42
To speed up the resolution of any problems you may encounter, please have your order number ready.
Do discount codes from the website work on BioBazar?
No. Discount codes only work for purchases on our website. However, promotions independent of online sales appear in JAVA Pop-Up on BioBazar from time to time.
CHARACTERISTICS OF OUR PRODUCTS
What is a sensory profile?
Sensory profile is the flavor notes and aromas naturally contained in coffee beans, which we extract from them during the roasting process. The flavors that you can detect after brewing are not artificially added to the beans.
Achieving a well-balanced sensory profile requires the right equipment, high skill and practice on the part of the roaster.
How fresh is our coffee?
We roast coffee every day, in line with orders we receive, to ensure we always deliver only the freshest beans to our customers.