FAQ
ORDERS AND DELIVERY
When will I receive my order?
Standard dispatch time within Poland is up to 2 business days.
Orders paid before 12:00 noon on a business day are shipped the same day.
Orders paid later, or on non-business days, are shipped the next business day.
During the holiday season, delivery times may be longer — we'll let you know on our website.
What delivery methods can I choose from?
Pick what suits you:
- FedEx: courier
- DPD: courier, parcel lockers and partner points
- InPost: parcel lockers and courier
- Orlen Paczka: parcel lockers and partner points
Prefer to pick up in person? Visit our office at ul. Palisadowa 20/22 in Warsaw.
For subscriptions (Poland only), you can choose FedEx or InPost courier delivery.
Can I buy coffee at ul. Palisadowa 20/22, where your office is located?
Yes — but since we roast for maximum freshness, not every coffee is always in stock. Your safest bet: place your order online and choose "in-person pickup".
You can also find our coffee at JAVA CAFE Speciality Roasters — Fabryka Norblina, ul. Żelazna 51/53 in Warsaw.
Can I buy coffee at ul. Palisadowa 20/22, where your office is located?
Yes - come by and we'll help you pick the right coffee on the spot. We also recommend placing your order online and choosing "in-person pickup" if you'd rather skip ahead.
You can also find our coffee in person at JAVA CAFE Speciality Roasters - Fabryka Norblina, ul. Żelazna 51/53 in Warsaw.
How much does delivery cost?
Standard delivery costs PLN 15.00. Orders over PLN 149 ship free.
COFFEE SUBSCRIPTION
How does the coffee subscription work?
We have two subscription plans. Pick the one that fits your rhythm:
- Coffee of the Month Subscription JAVA DROP;
- PLAN YOUR COFFEE.
Either way, you'll get freshly roasted coffee — whole bean or ground, exactly as you ordered it.
Available in Poland only.
☕ What is the Coffee of the Month Subscription?
Every month, we select, test, and roast beans from a different corner of the world - always 100% Arabica from the Specialty Coffee segment. Each coffee carries the unique character of the place it grew and the process that shaped its flavor. Straight to your door, before it even reaches the shop.
Choose your roast:
- Filter | Drip — light roast, for V60, Chemex, Cold Brew, AeroPress
- Espresso — dark roast, for pressurized, automatic and moka pot brewing
- Mix — one bag espresso, one bag filter.
What is PLAN YOUR COFFEE?
Your favourite coffee from our regular range, in a 1 kg bag, on a schedule you choose: every 2, 3, 4 or 5 weeks. Every delivery includes a 5% discount and free shipping. A great fit once you've found your coffee and want it always on hand, without paying extra.
Subscriptions are only available in Poland.
💳 When is payment charged for the Coffee of the Month Subscription?
We automatically charge your card on the 1st of each month.
📦 When do you ship the coffee for the Coffee of the Month Subscription (JAVA DROP)?
We ship all packages during the first week of each month.
📦 When do you ship the coffee for PLAN YOUR COFFEE?
You choose the delivery date and frequency. As soon as we receive your order, we ship it.
📅 What is the "cut-off" for the Coffee of the Month Subscription JAVA DROP?
Order by the 7th of the month, and it ships in the current cycle. Order later, and it moves to the next one.
How long can I subscribe for?
No commitment — subscribe for as long as you like, and cancel anytime.
Subscription changes and updates
Two days before shipping, we'll send you a reminder email about your upcoming delivery — a good moment to make any changes.
At any time, you can:
- update your shipping details — address or phone number
- "gift" your next order to someone else by entering their address
- pause or cancel your subscription
- check the schedule of upcoming orders
Something not working? We're happy to help — email us at sklep.orders@javacoffee.pl
ORDERS AND DISCOUNT CODES
I have a problem with my order. What can I do?
Message us through the contact form, or call us: +48 22 299 62 42.
Have your order number ready — it'll help us find a solution faster.
Do discount codes from the website work at our café?
No — discount codes only work for purchases made on our website. JAVA CAFE Speciality Roasters does run its own promotions from time to time, though.
CHARACTERISTICS OF OUR PRODUCTS
What is a sensory profile?
It's the flavours and aromas naturally present in the coffee bean — locked in, until roasting brings them out. The fruity, floral, chocolate or nutty notes you taste in your cup aren't added — they're the bean's true character.
Achieving a well-balanced sensory profile takes the right equipment, skill, and practice on the roaster's part.
How fresh is our coffee?
We roast every day, fresh. Your coffee reaches you roasted no more than 10 days before shipping.