Terms and conditions of use

Online Store Regulations javacoffee.pl as of 01.01.2023.

§1.

1. The owner and administrator of the online store javacoffee.pl available at www.javacoffee.pl is Java Coffee Company z o.o. with its registered office in Warsaw, at ul. Palisadowa 20/22 (01-940 Warsaw), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under number 0000069052, with NIP: 5213214532, REGON: 017395488 and share capital of PLN 101,500.00 ("Service Provider" or "Seller"), email: info@javacoffee.pl, phone number +48 22 299 62 42.

2. These Regulations define the conditions for providing Services and selling Goods by the Seller through the Store, as well as the rights and obligations of the Customer and the Service Provider.

3. The User is obliged to read the content of the Regulations before starting to use the Store.

4. The Store provides the possibility to download, save, and print the Regulations.

§2.

Terms written with capital letters should be understood as follows:

a) Working Days – these are days from Monday to Friday, excluding public holidays;

b) Order Form – a form available on the Store's website enabling the submission of an Order;

c) Civil Code – the act of April 23, 1964, as amended;

d) Consumer - an adult natural person with full legal capacity, making a purchase from the Seller not directly related to their business or professional activity;

e) Account - a collection of resources in the Service Provider's IT system, marked with an individual name (login) and password, where the Service Recipient's data is collected, including information about placed Orders;

f) Customer – a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; a legal person; or an organizational unit without legal personality, which the law grants legal capacity; – who places an Order within the Online Store;

g) Newsletter – a newsletter sent by the Service Provider at the request of the User to the email address provided by the User;

h) Store – the online store available at the domain javacoffee.pl;

i) Regulations - these Regulations, defining the terms of using the Store and selling Goods through the Store;

j) Seller/Service Provider - Java Coffee Company z o.o. with its registered office in Warsaw, at ul. Palisadowa 20/22 (01-940 Warsaw), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under number 0000069052, with NIP: 5213214532, REGON: 01739548;

k) Subscription – a method of fulfilling orders for Goods that allows the Customer to receive a specific type and kind of Goods every month from the start of the subscription until its cancellation;

l) Goods – a movable item or service available in the Store's offer, being the subject of a Sales Agreement concluded between the Customer and the Seller;

m) Sales Agreement – means a sales agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;

n) Services – services provided by the Seller to Customers electronically within the meaning of the Act of July 18, 2002, as amended, on the provision of electronic services;

o) Service Recipient – a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity, a legal person, or an organizational unit without legal personality, which the law grants legal capacity; – who uses or intends to use the Services;

p) User – Buyer. Service Recipient and a natural person, legal person, or organizational unit without legal personality freely using the Store;

q) Consumer Rights Act – the act of May 30, 2014, on consumer rights, as amended;

r) Order – the Customer's declaration of will aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods or the type of Subscription purchased.

 

§3.

General Provisions

1. These Regulations define the general terms and conditions of using the Store, the methods of providing Services, and the conditions of selling Goods by the javacoffee.pl Store.

2. The Regulations are available to every User at javacoffee.pl.

3. Before starting to use the Store, it is required to read these Regulations and accept their provisions. Reading and accepting these Regulations is equivalent to providing the Consumer with the information referred to in Article 12 of the Act of May 30, 2014, on consumer rights, which are included in the following points of the regulations.

4. The recommended browsers for using the store are: Microsoft Edge (current version), Firefox (current version), Chrome (current version), Opera 40.0 and later versions, Safari (current version), with standard settings (functions such as cookie blocking or Adblock may prevent the proper use of the Store).

5. If the User uses equipment or software that does not meet the technical requirements specified above, the Service Provider does not guarantee the proper functioning of the Services and reserves the right that this may negatively affect the quality of the Services provided.

6. The Service Recipient/Customer is obliged to:

a) provide only true, current, and all necessary data during registration and ordering within the Store, as well as immediately update them;

b) use the Services provided by the Service Provider in a manner that does not disrupt the functioning of the Service Provider, Store, and other Service Recipients/Customers;

c) use the services provided by the Service Provider in a manner consistent with the law and the provisions of these Regulations.

7. From January 1, 2021, the provisions regarding the Consumer specified in these regulations and the Consumer Rights Act (the right to withdraw from the contract, liability for defects, prohibited contractual provisions) apply to contracts concluded from that day also to Customers who are natural persons concluding a contract directly related to their business activity, when it results from the content of these contracts that they do not have a professional character for them. To determine whether such a customer has consumer rights in specific circumstances, it is necessary to verify whether the concluded contract has a professional character based on the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland.

§4.
Goods and Orders

1. The Store sells Goods via the Internet and stationary at Palisadowa 20/22 (01-940 Warsaw).

2. The Goods offered in the Store are new, free from physical and legal defects, and have been legally introduced to the Polish market.

3. Information on the Store's websites does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to buy a specific Good under the conditions stated in its description.

4. The price of the Goods displayed on the Store's website is in Polish zlotys (PLN) and includes all components, including VAT. The price does not include delivery costs.

5. The price of the Goods displayed on the Store's website is binding at the time of placing the Order by the Customer. This price will not change regardless of any price changes in the Store that may occur for individual Goods after the Customer has placed the Order.

6. Orders can be placed through the website using the Store's Order Form – 24 hours a day, all year round.

7. To place an Order in the Store, the Customer is not required to register an Account.

8. The condition for placing an Order in the Store by the Customer is to read and accept the Regulations during the Order placement.

9. Goods on promotion (sale) have a limited number of pieces, and Orders for them will be fulfilled in the order they are received until the stock of a given Good is exhausted.

10. The Seller allows customers to use a subscription payment model. The Customer can join a Subscription that allows for the purchase of Products to be delivered cyclically, enabling the Customer to receive a specific type of Product for the selected subscription period.

11. The Seller provides a monthly subscription period realized cyclically. Joining the Subscription includes an upfront payment for the entire monthly subscription period. The Customer can cancel the Subscription service no later than 3 days before the planned shipment of the Order covered by the Subscription by canceling the service. If the service is not canceled, the Subscription period is extended for another monthly period. The Customer is obliged in such situations to pay for the next monthly subscription period.

12. By concluding a contract with the Seller and choosing a subscription with a cyclical payment option, the Customer agrees to the cyclical collection of the monetary amount corresponding to the service fee by the Payment Operator (PayPro S.A.) from the payment card. The fee will be collected by the Payment Operator once a month.

13. As part of the cyclical payment service, the Customer can save the card data and set up a standing order for payment. The card data will be stored by the Payment Operator (PayPro S.A.).

§5.
Conclusion of the Sales Agreement

1. To conclude a Sales Agreement, it is necessary to place an Order in advance using the methods provided by the Seller, in accordance with § 3 points 6 and 8 of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt.

3. The confirmation of Order receipt referred to in paragraph 2 of this section binds the Customer to their Order. The confirmation of Order receipt is made by sending a message to the Email Address.

4. The confirmation of Order receipt contains:

a) confirmation of all essential elements of the Order;
b) the withdrawal form;
c) these Regulations containing information about the right to withdraw from the contract.

5. After verifying the Order, the Seller immediately confirms the acceptance of the Order for execution by sending an email. The confirmation of Order acceptance for execution binds the Customer to their Order.

6. Upon receipt of the email referred to in paragraph 4 or 5 of this section, a Sales Agreement is concluded between the Customer and the Seller.

7. Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice), which will be attached to the Goods and/or sent electronically to the Customer's email address provided in the Order Form.

§6.
Payments

1. The Seller provides payment through an electronic payment system (Przelewy24.pl).

2. In the case of payment through the electronic payment system, the Customer makes the payment before the Order is processed. The electronic payment system allows payment by credit card or quick transfer from selected Polish banks.

3. The Customer is obliged to pay the price resulting from the Sales Agreement within 3 business days from its conclusion, unless the Sales Agreement states otherwise.

4. The Goods will be shipped only after payment is made.

5. The operator of payment cards is PayPro S.A. Settlement Agent, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under number KRS 0000347935, NIP 7792369887, REGON 301345068.

§7.
Delivery

1. The delivery costs of the Goods, which the Customer bears, are determined during the Order placement process and depend on the chosen payment method and the delivery method of the purchased Goods.

2. Orders are sent to the Customer within 2 business days, counting from the moment of positive transaction authorization by the electronic payment system.

§8.
Product Complaint and Business Warranty

Consumer and Business Consumer Complaints

1. The Goods are in accordance with the contract if their:

a) description, type, quantity, quality, completeness, and functionality;
b) suitability for the specific purpose for which the Consumer or Business Consumer needs it, of which the Consumer or Business Consumer notified the Seller no later than at the time of concluding the contract and which the Seller accepted.

To be considered compliant with the contract, the Goods must:

a) be suitable for the purposes for which such Goods are usually used, considering applicable laws, technical standards, or good practices;
b) be in such quantity and have such features, including durability and safety, and for Goods with digital elements – also functionality and compatibility, as are typical for such Goods and which the Consumer or Business Consumer can reasonably expect, considering the nature of the Goods and public assurance given by the Seller, its legal predecessors, or persons acting on their behalf, especially in advertising or on the label, unless the Seller proves that:

i. they did not know and, assessing reasonably, could not have known about the given public assurance;
ii. before concluding the contract, the public assurance was corrected in the manner and form in which the public assurance was made, or in a comparable manner;
iii. the public assurance did not affect the Consumer's or Business Consumer's decision to conclude the contract.

c) be delivered with packaging, accessories, and instructions that the Consumer or Business Consumer can reasonably expect;
d) be of the same quality as a sample or model that the Seller provided to the Consumer or Business Consumer before concluding the contract and correspond to the description of such sample or model.

3. The Seller is not responsible for the lack of compliance of the Goods with the contract in the scope specified in §8 paragraph 2 if the Consumer or Business Consumer, no later than at the time of concluding the contract, was expressly informed that a specific feature of the Goods deviates from the requirements of compliance with the contract specified in §8 paragraph 2, and expressly and separately accepted the lack of a specific feature of the Goods.

4. The Seller is responsible for the lack of compliance of the Goods with the contract existing at the time of their delivery and revealed within two years from that moment, unless the period of the Goods' usability specified by the Seller, its legal predecessors, or persons acting on their behalf is longer. It is presumed that the lack of compliance of the Goods with the contract revealed within two years from the moment of delivery existed at the time of their delivery, unless proven otherwise or this presumption is inconsistent with the nature of the Goods or the nature of the lack of compliance of the Goods with the contract.

5. The Seller cannot invoke the expiration of the period to determine the lack of compliance of the Goods with the contract specified in §8 paragraph 4 if they have deceitfully concealed this lack.

6. If the Goods are not compliant with the contract, the Consumer or Business Consumer may demand their repair or replacement.

7. The Seller may replace the Goods when the Consumer or Business Consumer demands repair, or the Seller may repair the Goods when the Consumer or Business Consumer demands replacement if bringing the Goods into compliance with the contract in the manner chosen by the Consumer or Business Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, they may refuse to bring the Goods into compliance with the contract.

8. When assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, especially the significance of the lack of compliance of the Goods with the contract, the value of the Goods compliant with the contract, and the excessive inconvenience for the Consumer or Business Consumer resulting from changing the method of bringing the Goods into compliance with the contract.

9. The Seller repairs or replaces the Goods within a reasonable time from the moment the Seller was informed by the Consumer or Business Consumer about the lack of compliance with the contract and without undue inconvenience to the Consumer or Business Consumer, considering the nature of the Goods and the purpose for which the Consumer or Business Consumer purchased them. The costs of repair or replacement, including postal charges, transportation, labor, and materials, are borne by the Seller.

10. The Consumer or Business Consumer makes the Goods available to the Seller subject to repair or replacement. The Seller collects the Goods from the Consumer or Business Consumer at their expense.

11. The Consumer or Business Consumer is not obliged to pay for the ordinary use of the Goods, which were then replaced.

12. If the Goods are not compliant with the contract, the Consumer or Business Consumer may submit a statement of price reduction or withdrawal from the contract when:

a) the Seller refused to bring the Goods into compliance with the contract as described in §8 paragraph 7 above;
b) the Seller did not bring the Goods into compliance with the contract as described in §8 paragraphs 9 to 11 above;
c) the lack of compliance of the Goods with the contract persists despite the Seller's attempts to bring the Goods into compliance with the contract;
d) the lack of compliance of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to the remedies specified in §8 paragraphs 6 to 11 above;
e) it is clear from the Seller's statement or the circumstances that they will not bring the Goods into compliance with the contract within a reasonable time or without undue inconvenience to the Consumer or Business Consumer.

13. The Seller is obliged to respond to the Consumer's complaint within 14 days from the date of its receipt.

14. The Seller refunds the amounts due to the Consumer or Business Consumer resulting from exercising the right to reduce the price immediately, no later than within 14 days from the date of receiving the statement of the Consumer or Business Consumer on the price reduction.

15. The Consumer or Business Consumer cannot withdraw from the contract if the lack of compliance of the Goods with the contract is insignificant. It is presumed that the lack of compliance of the Goods with the contract is significant.

16. If the lack of compliance with the contract concerns only some of the Goods delivered under the contract, the Consumer or Business Consumer may withdraw from the contract only in relation to those Goods, and also in relation to other Goods purchased by the Consumer or Business Consumer together with the Goods not compliant with the contract, if it cannot be reasonably expected that the Consumer or Business Consumer would agree to retain only the Goods compliant with the contract.

17. In the event of withdrawal from the contract, the Consumer or Business Consumer immediately returns the Goods to the Seller at their expense. The Seller refunds the Consumer or Business Consumer the price immediately, no later than within 14 days from the date of receiving the Goods or proof of their return.

18. The Seller makes the refund using the same payment method that the Consumer or Business Consumer used unless the Consumer or Business Consumer explicitly agreed to a different refund method that does not involve any costs for them.

§9.
Right to Withdraw from the Sales Agreement

1. Subject to paragraph 11 of this section, a Customer who is also a Consumer or an entity referred to in §11 of the Regulations, who has concluded a Distance Sales Agreement, may withdraw from it without giving reasons by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the statement of withdrawal from the contract provided by the Store.

2. In the event of withdrawal from the Sales Agreement, the Sales Agreement is considered not concluded, and the Consumer or the entity referred to in §11 of the Regulations is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller to receive them immediately, but no later than 14 days from the date on which they withdrew from the Sales Agreement, unless the Seller proposed to collect the Goods themselves. To meet the deadline, it is sufficient to return the Goods before its expiration.

3. In the case of withdrawal from the Sales Agreement, the Goods should be returned to the address: Java Coffee Company z o.o. ul. Palisadowa 20/22 (01-940 Warsaw). The Consumer or the entity referred to in §11 of the Regulations is responsible for the reduction in the value of the Goods resulting from using them in a way that goes beyond what is necessary to determine their nature, characteristics, and functioning. To determine the nature, characteristics, and functioning of the Goods, the Consumer or the entity referred to in §11 of the Regulations should handle and inspect the Goods only in the same way they could do in a stationary store.

4. Subject to paragraphs 6 and 8 of this section, the Seller will refund the value of the Goods using the same payment method that the Consumer used unless the Consumer or the entity referred to in §11 of the Regulations explicitly agreed to a different refund method that does not involve any costs for them. Subject to paragraph 7 of this section, the refund will be made immediately, but no later than 14 days from the moment the Seller receives the statement of withdrawal from the Sales Agreement.

5. If the Consumer or the entity referred to in §11 of the Regulations has chosen a delivery method other than the cheapest ordinary delivery method offered by the Store, the Seller is not obliged to refund the additional costs incurred by them.

6. If the Seller has not proposed to collect the Goods from the Consumer or the entity referred to in §11 of the Regulations, they may withhold the refund of payments received from the Consumer until they receive the Goods back or the Consumer or the entity referred to in §11 of the Regulations provides proof of their return, whichever event occurs first.

7. The Consumer or the entity referred to in §11 of the Regulations, who withdraws from the Sales Agreement in accordance with paragraph 1 of this section, bears only the direct costs of returning the Goods to the Seller.

8. The fourteen-day period within which the Consumer or the entity referred to in §11 of the Regulations may withdraw from the contract is counted from the day on which the Consumer or the entity referred to in §11 of the Regulations took possession of the Goods, and in the case of a service from the day of concluding the contract.

9. The right to withdraw from a contract concluded at a distance does not apply to the Consumer or the entity referred to in §11 of the Regulations in the case of a Sales Agreement:

a) in which the subject of the performance is a non-prefabricated item, produced according to the Consumer's specification or serving to satisfy their individualized needs;
b) in which the subject of the performance is an item delivered in a sealed package that cannot be returned after opening the package due to health protection or hygiene reasons if the package was opened after delivery;
c) in which the subject of the performance is items that after delivery, due to their nature, are inseparably connected with other items;
d) in which the subject of the performance is a service if the Seller has fully performed the service with the explicit consent of the Consumer, who was informed before the start of the performance that after the Seller has fulfilled the performance, they will lose the right to withdraw from the contract;
e) in which the subject of the performance is an item that is liable to deteriorate rapidly or has a short shelf life.

10. The right to withdraw from the Sales Agreement is vested in both the Seller and the Customer in the event of failure by the other party to perform their obligation within the strictly specified time.

§10.
Provisions regarding entrepreneurs

1. This section contains provisions applicable only to entrepreneurs not covered by the protection resulting from the Consumer Rights Act.

2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a Consumer within 14 business days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not create any claims against the Seller on the part of the Customer who is not a Consumer.

3. The Seller has the right to limit the payment methods made available by them to Customers who are not Consumers, including requiring prepayment of part or all of the sale price regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

4. Benefits and burdens associated with the Goods and the risk of accidental loss or damage to the Goods pass to the Customer who is not a Consumer upon the release of the Goods by the Seller to the carrier. In such a case, the Seller is not responsible for the loss, shortage, or damage to the Goods arising from the acceptance of the Goods for transport until their delivery to the Customer, as well as for delays in the transport of the shipment.

5. If the Goods are sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to inspect the shipment in the time and manner accepted for such shipments. If they find that during transport there was a loss or damage to the Goods, they are obliged to perform all actions necessary to determine the carrier's liability.

6. The Service Provider may terminate the contract for the provision of the Service with immediate effect and without indicating reasons by sending the Service Recipient who is not a Consumer a statement of termination.

§11.
Provisions regarding entrepreneurs with consumer rights

1. An entrepreneur running a sole proprietorship (this section does not apply to commercial companies) is covered by the protection provided for by the Consumer Rights Act, provided that the Sales Agreement they conclude with the Seller is not of a professional nature.

2. The person running a business referred to in paragraph 1 of this section is covered by protection only in the following areas:

a) unfair contract terms – so-called abusive clauses;
b) liability for physical and legal defects of the Goods, in accordance with §8 of the Regulations;
c) the right to withdraw from a distance contract, in accordance with §9 of the Regulations.

3. The entrepreneur referred to in paragraph 1 of this section loses their consumer protection rights if the Sales Agreement they concluded with the Seller is of a professional nature, which is verified based on the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland, particularly the Polish Classification of Activities codes indicated there.

4. Entrepreneurs referred to in paragraph 1 of this section are not covered by institutional protection provided to Consumers by district consumer advocates or the President of the Office of Competition and Consumer Protection.

§12 .
Electronic Services

1. The Service Provider enables the use of Electronic Services through the Store, such as:

a) concluding Sales Agreements for Goods;
b) maintaining an Account in the Store.

2. The Service Provider has the right to place advertising content on the Store's website. These contents are an integral part of the Store and the materials presented in it.

§13.
Provision of Electronic Services

1. The provision of Electronic Services specified in §12 paragraph 1 of the Regulations by the Service Provider is free of charge.

2. The period for which the contract is concluded:

a) the contract for the provision of the Electronic Service consisting of enabling the submission of an Order in the Store is concluded for a definite period and is terminated when the Order is submitted or when the Service Recipient ceases to submit it;
b) the contract for the provision of the Electronic Service consisting of maintaining an Account in the Store is concluded for an indefinite period.

3. Technical requirements necessary for cooperation with the Service Provider's teleinformation system:

a) a computer (or mobile device) with Internet access;
b) access to email;
c) a web browser;
d) enabling Cookies and Javascript in the web browser.

4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good manners, considering respect for personal rights and intellectual property rights of third parties.

5. The Service Recipient is obliged to provide data in accordance with the actual state.

6. The Service Recipient is prohibited from delivering unlawful content.

§14.
Complaint related to the provision of electronic services

1. Complaints related to the provision of Electronic Services via the Store can be submitted by the Service Recipient via email to info@javacoffee.pl.

2. The email mentioned above should provide as much information and circumstances about the subject of the complaint as possible, especially the type and date of the irregularity and contact details. The provided information will significantly facilitate and accelerate the complaint handling process by the Service Provider.

3. The Service Provider will handle the complaint immediately, no later than within 14 days from the date of its submission.

4. The Service Provider's response to the complaint will be sent to the Service Recipient's email address provided in the complaint or in another manner provided by the Service Recipient.

§15.
Intellectual Property

1. All content posted on the website at javacoffee.pl is legally protected and (subject to §15 paragraph 3 and elements posted by Service Recipients, used based on a license, transfer of proprietary copyrights, or permitted use) is the property of the Service Provider.

2. The Service Recipient bears full responsibility for damage caused to the Service Provider resulting from the use of any content on the javacoffee.pl website without the Service Provider's consent.

3. Any use by anyone, without the express written consent of the Service Provider, of any elements constituting the content and content of the javacoffee.pl website constitutes a violation of the Service Provider's copyright and will result in civil and criminal liability.

4. All trade names, product names, company names, and their logos used on the Store's website at javacoffee.pl belong to their owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions, and images presented on the Store's website at javacoffee.pl are used for informational purposes.

§16.
Final Provisions

1. Agreements concluded through the Store are concluded in accordance with Polish law.

2. In case of any part of the Regulations being inconsistent with applicable law, the applicable provisions of Polish law shall apply instead of the contested provision of the Regulations.

3. All disputes arising from Sales Agreements between the Store and Consumers will be resolved primarily through negotiations with the intention of amicable settlement of the dispute, considering the Act on Out-of-Court Settlement of Consumer Disputes. If this is not possible or unsatisfactory for either party, disputes will be resolved by the competent common court, in accordance with paragraph 4 of this section.

4. Judicial dispute resolution:

a) Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer or an entity referred to in §11 of the Regulations shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
b) Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer, referred to in §10 of the Regulations, shall be submitted to the court having jurisdiction over the Service Provider's registered office.

5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting a request to initiate mediation or a request to consider the case by an arbitration court (the request can be downloaded from the website www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating at Provincial Inspectorates of Trade Inspection is available on the website: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php#faq4671. The Consumer can also use the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection. Out-of-court claims after the complaint procedure are free.

6. The Consumer, in order to amicably resolve the dispute, can submit a complaint via the ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr.

Annex No. 1

Standard Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

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I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*)/delivery of the following digital content(*):

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Date of order(*)/receipt (order of service, digital content/receipt of goods)

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Name / Name / consumer(s) (*):

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Address of consumer(s):

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Signature of consumer(s) (only if this form is sent on paper):

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*Delete as appropriate